Privacy Policy
A legal disclaimer
Privacy Policy:
Sports Therapy & Rehabilitation Business (UK)
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1. Introduction
Becky Hildreth Sports Therapy & Rehabilitation (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all clients, website users, and individuals who interact with our sports therapy and rehabilitation services, including through our online booking system.
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2. Data Controller
For the purposes of data protection law, Becky Hildreth Sports Therapy & Rehabilitation is the data controller of your personal data.
Contact details:
Compass Health & Fitness, Barry Lanes, Scarborough
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3. Personal Data We Collect
We may collect and process the following information:
a. Personal Information
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Full name
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Date of birth
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AddressEmail address
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Telephone number
b. Health Information (Special Category Data)
Medical history and current conditions
Injury details and treatment notes
Assessment results and rehabilitation plans
GP or consultant information (where relevant)
c. Appointment and Service Data
Appointment history
Treatment records and progress notes
d. Payment Information
Billing details (payments are processed securely via third-party providers; we do not store full card details)
e. Website and Booking Data
IP address
Browser type and device information
Pages visited and usage patterns (via cookies)
Information submitted through our online booking system
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4. Use of Online Booking System (Rehab Guru)
We use Rehab Guru as our online booking and practice management system. When you book an appointment, complete forms, or access exercise programmes through this platform, your data is processed by Rehab Guru on our behalf.
This may include:
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Personal details (name, contact information)
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Appointment bookings and scheduling data
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Health information relevant to your treatment
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Exercise programmes and progress tracking
Rehab Guru acts as a data processor and processes your data only in accordance with our instructions.
For more information on how Rehab Guru handles your data, please refer to their privacy policy:
[https://www.rehabguru.com/privacy-policy](https://www.rehabguru.com/privacy-policy
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5. How We Use Your Data
We use your data to:
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Provide safe and effective sports therapy and rehabilitation treatment
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Manage bookings, appointments, and cancellations via Rehab Guru
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Deliver exercise programmes and track rehabilitation progress
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Maintain accurate clinical records
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Communicate with you about appointments and services
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Process payments and manage accounts
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Meet legal and regulatory requirements
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Improve our services and website
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6. Lawful Bases for Processing
Under UK GDPR, we rely on:
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Article 6(1)(b) – Contract: to deliver services you requestArticle 6(1)(c) – Legal obligation: for compliance and record-keeping
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Article 6(1)(f) – Legitimate interests: for business operations and service management
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Article 9(2)(h) – Healthcare provision: for processing health data necessary for treatment
Where required, we will obtain your explicit consent, particularly when sharing information with other healthcare professionals.
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7. How We Share Your Data
We may share your information with:
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Your GP, consultant, or other healthcare professionals (with your consent)
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Rehab Guru (as our booking and clinical management system provider)
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Payment service providersLegal or regulatory authorities when required
All third parties are required to respect the security of your personal data and comply with data protection law.
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8. Data Storage and Security
We implement appropriate technical and organisational measures to protect your data, including:
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Secure cloud-based systems (including Rehab Guru)
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Password-protected devices and restricted access
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Encryption where appropriate
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Staff training on data protection
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9. Data Retention
We retain your data in line with UK healthcare record guidelines:
Adult records: **minimum 8 years** after your last treatment
Children’s records: until age 25 (or 26 if 17 at end of treatment)
Data stored within Rehab Guru and our internal systems is securely deleted when no longer required
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10. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data (Subject Access Request)
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Request correction of inaccurate data
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Request erasure (where applicable)
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Restrict or object to processing
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Data portability (where applicable)
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Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
[https://www.ico.org.uk](https://www.ico.org.uk)
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11. Cookies
Our website uses cookies to improve user experience and analyse traffic. You can manage or disable cookies via your browser settings.
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12. Third-Party Links
Our website may contain links to external websites (including Rehab Guru). We are not responsible for their privacy policies or content.
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13. International Transfers
Where data is processed via third-party providers such as Rehab Guru, this may involve transfer outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g., UK adequacy regulations or standard contractual clauses).
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14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated effective date.
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15. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Becky Hildreth Sports Therapy & Rehabilitation
Compass Health & Fitness, Barrys Lane, Scarborough
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16. Consent
By using our services or booking appointments through Rehab Guru, you acknowledge that you have read and understood this Privacy Policy.